Grips. Let's talk about 'em.
If you've spent any amount of time on this subreddit, you've likely seen at least one post about a Grip case that has fallen apart. Most of you have seen several. We know this because we've seen every single one. We’d like to see less of them. Ideally, none.
Over the past 18 months, we’ve been on an odyssey to fix the underlying problem. What follows is a chronicle of that journey.
Our objectives in writing this post are three-fold. There will be a tl;dr version at the end of this post, summarizing each of the three:

1. Offer an in-depth technical explanation as to why Grip cases fall apart.
2. Outline the improvements we've made to the Grip case to mitigate and eventually solve the issue.
3. Provide some much-needed context as to how widespread the issue truly is, and what our next steps are for affected Grip SKUs.

Since you're still here, you must be in it for the long haul. Assuming an average reading speed of 250 words per minute, this is going to take you nearly 24 minutes to get through. We'll try to make it the most informative 24 minutes of your life. Let's get started.
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PART ONE

Why Do Grips Fall Apart?
Most phone cases are made out of a single material. The material itself varies from case to case, though the most common is Thermoplastic Polyurethane (TPU). The Grip case, as a point of comparison, is made of two different materials: an elastomer and a polycarbonate.
The word elastomer is a combination of the words elastic and polymer. That's because it describes polymers that have elastic properties - like the one that forms the outer rim of your Grip case. The elastomer that we use is responsible for two critical properties of the Grip case: impact protection and grip.
If you fell off of a rooftop, would you rather land on a hard plastic surface, or a rubber surface? If you value your life at all, you'd choose the rubber - its elastic properties would absorb much more force from the impact. Guess what rubber is? First one to answer "an elastomer" wins a prize!
Next, imagine you’re a pervert, gently running your finger across every surface of a No. 2 Pencil. Which part of the pencil do you think would provide the most resistance to the tracing of your finger? If you guessed "the eraser," congratulations: you possess a basic understanding of coefficients of friction. Erasers are made of rubber. Rubber has a high coefficient of friction because of its elastic properties.
The Grip case's elastomer isn't rubber - it's our own specially-formulated compound. It's still a useful comparison, as all elastomers share similar properties - provided they have the same degree of Shore Hardness.
One person reading this is asking: “Shore Hardness?” The next section is their fault.
​
A Beginner's Guide to Material Science
The Shore Hardness scale gauges the hardness of various elastomers. It can be measured with a device called a durometer. You probably don't have one.

• Low Shore Hardness = softer, more malleable, less dense, more rubber-like.
• High Shore Hardness = harder, less malleable, more dense, more plastic-like.

If you fell out of a building and landed on a rubber surface with a high Shore Hardness, injury or death would be much more likely.
If you used an eraser with a high Shore Hardness, you'd find it wouldn't actually do much erasing.
Now, what if you made a phone case out of an elastomer with a high Shore Hardness? It wouldn't offer much grip or impact protection.
The Grip's outer rim is made from an elastomer with a low Shore Hardness. As a result, the material is grippy and impact-resistant, but much more malleable and thus more likely to deform. That's why we bond the elastomer to a polycarbonate skeleton.
Polycarbonates don't require as much explanation as elastomers: they're a category of plastic. On your Grip case, the back plate is made of polycarbonate. The elastomer rim is bonded to the polycarbonate plate on all sides of the Grip, providing structural rigidity to the elastomer, fighting to keep it from deforming. At least, that's the idea. As we've all seen, it hasn't worked out that way.
Bonding two distinct materials together is much more complicated than gluing them together. Instead, we rely on a thermal bonding process. Basically, that means we heat both of our polymers to a degree which would turn you from “rare” to “well done” in moments. This heat melts the polymers, which we then inject at a pressure which would turn you from “solid” to “paste” even faster.
Once injected, these two materials get fused together along the seams. To further reinforce the bonds, we use a series of interlocking "teeth" to provide a greater surface area on which the bonding process can occur. Consider these teeth the mechanical bond, which exists to strengthen the thermal bond.
​
Pictured: Bonding mechanic between the elastomer and polycarbonate.
With that out of the way: why do Grips fall apart?
The elastomer rim around the edge of the Grip case is naturally inclined to deform and stretch. The bonding mechanisms we described above are designed to keep that from happening, but it often isn’t strong enough. As soon as the bond fails at any point, it's only a matter of time until a total structural failure occurs.
​

PART TWO

How Are We Stopping Grips From Falling Apart?
Philosophically, there are two approaches to take:

1. We can investigate why, exactly, the bond between the elastomer and the polycarbonate is failing.
2. We can tweak and iterate the thermal and mechanical bond - strengthening it to the point where it's statistically improbable that your case will fall apart.

We tried the first approach - it's the road to madness. The number of variables is irrationally large. What's the temperature like where you live? The altitude? The humidity? Do you bring your phone into environments that deviate from the ambient temperature of your location? Does your school or workplace have extremely dry air? Do you bring your phone into a sauna? What sort of soap do you wash your hands with? Do you have oily hands? What sort of food do you cook? Do you smoke? How hard do you press on the buttons? What's your angle of approach when you actuate a button? How big are your hands? How often do you take your phone out of the case? Do you remove it from the top, the bottom, the sides?
We could follow all of these roads, find out exactly which factors are causing the bond to fail, then implement preventative measures to keep it from happening - but that would take a decade. We don't have that long. Much like you, we want this fixed yesterday.
So, from the moment we received our first complaint about a Grip deforming around the buttons, we've been making structural, thermal, and mechanical improvements to the design and production process of the Grip case - some visible, some not. Every new phone release has brought a new iteration on the core Grip design, with each one reducing the failure rate, incrementally. We'll bring the receipts in the next chapter. For now, let's highlight the most noteworthy improvements.
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The Most Noteworthy Improvements
The first signs of trouble were the buttons. Months before we'd received our first report of a Grip case de-bonding, we saw the first examples of buttons that had bent out of shape.
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Pictured: Button deformation.
Why the buttons? Because you press down on them. The force from button actuation puts strain on the elastomer, causing displacement of the material in the surrounding area. Through a combination of time, repeated button actuations and the above-mentioned force, the case would permanently deform around the buttons. This concept is called the "compression set" of the elastomer - Google it.
The solution to this problem was two-fold:

1. First, we increased the compression set of the elastomer. Essentially, we made it as dense as we could, without compromising on the elastic properties of the material.
2. Second, we added relief slits surrounding the buttons - they're plainly visible on any newer Grip case model. These relief slits are an escape route for the force generated by button actuation. They also had the positive effect of making button actuation significantly more satisfying (read: clicky).

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Pictured: Relief slits to improve button tactility and durability.
Another early issue, pre-dating the first reports of total de-bonding, was a deformation of the elastomer along the bottom of the case - where the charging port and speakers are.
Since we've covered the basics on how the interlock between the elastomer and the polycarbonate creates a bond, this is how the interlocking teeth along the top edge of the polycarbonate skeleton of the Grip used to look.
​
Pictured: First-gen interlocking teeth on the top of the Grip.
...and here's the bottom of that very same Grip case.
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Pictured: First-gen interlocking teeth on the bottom of the Grip.
Notice anything? Around the charging port, there is absolutely nothing keeping the elastomer in place. No teeth, no structural reinforcements... it's no coincidence that an overwhelming majority of early Grip deformations happened along the bottom.
Since then, we’ve added a reinforced polycarbonate structure around the bottom of the Grip case. You'll see what that looks like in a bit.
So, why didn't the launch portfolio of Grip cases have mechanical interlocks or a polycarbonate support structure along the bottom?
The answer may or may not be complicated, depending on how much you know about plastic injection molding. We'll assume the worst and explain the concept of "undercut" to you with a ridiculous metaphor.
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The Ridiculous Metaphor
Imagine you had a tube full of melted cheese. Next, imagine you emptied that entire tube into your mouth. Rather than swallowing the cheese, you decide to let it sit in your mouth and harden. Why are you doing this? We don't know. Let's just say you want a brick of cheese that's perfectly molded to the contours of your mouth - a very normal thing to want.
So, your mouth is completely filled with cheese. It hardens. You reach into your mouth to remove the brick of cheese. As you're removing it, you encounter a problem: your teeth are in the way. This wasn't a problem when you were putting the cheese into your mouth, but that was because the cheese was melted and could flow around your teeth. Now that the cheese has hardened, this is no longer the case.
In the world of plastic injection molding, this is an undercut. Our concern was that, by molding a structurally rigid piece of polycarbonate around the charging port and speaker holes, we'd find ourselves unable to remove the Grip Case from the mold once hardened. Imagine spending $30,000 on industrial tooling only to get a $30 phone case stuck inside of it.
Once we saw Grip cases deforming along the bottom cutouts, we knew we'd need to find a way to remove the cheese from your mouth without breaking your teeth. To make a long story short: we did it. The cheese is out of your mouth, and you get to keep your teeth. Congratulations! Now, keep reading.
On newer models of the Grip case, the result is a polycarbonate bridge extending around the bottom cutouts, adding both structural reinforcement and interlock mechanisms to promote mechanical bond, much like the ones which line the perimeter of the rest of the Grip case.
​
Pictured: Newest-gen structural reinforcement on the bottom of the Grip.
On the subject of structural reinforcements, this design revision was around the time we flanked the buttons with some fins, working in tandem with the heightened compression set and button relief slits, detailed above, to further guarantee that button actuation would have no impact on the overall durability of the Grip case.
​
Pictured: Lack of button fins on the first-gen Grip.
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Pictured: Button fins on the newest-gen Grip.
As an aside: Unrelated to the de-bonding issues, we've also made a number of smaller improvements to the Grip case with each new iteration. For instance, we chamfered the front lip of the case to make edge-swiping more pleasant and reduce dust accumulation along the rim. Those raised parallelogram shapes along the sides of your Grip case that create its distinctive handfeel? We made those way bigger for a better in-hand experience. In short: product development is a complex and multifaceted process. Each new iteration of the Grip case is better than the one that came before, and that applies to more than just failure rates.
Speaking of failure rates: all of these improvements were in place by the time we launched iPhone 11-series Grip cases. The failure rate for these cases decreased exponentially... but didn't disappear entirely.
​
The Even More Ridiculous Metaphor
With these improvements, we achieved our desired outcome: the case was no longer deforming around the buttons or the charging port. Instead, the structure of the case began to fail literally anywhere else around the perimeter of the phone.
Think of it this way… you’re a roof carpenter. The greatest roof carpenter of all time. Like the son of God, but if he was a carpenter. Unfortunately, you’ve been paired with the Donald Trump of wall-builders.
You're tasked with building a house. You spend all of your time and energy perfecting your roofcraft. You've designed a roof that's so durable, it may as well have been made of Nokia 3310s. Nothing's getting through that bad boy.
The wall guy? Instead of building that wall he said Mexico would pay for, he's been tweeting about the miraculous medicinal properties of bleach while a plague kills hundreds of thousands of Americans.
The point here is that you can build the greatest roof of all time, but the walls need to be strong enough to match.
To strengthen the Grip case's metaphorical walls, we needed to re-design the inside of the Grip case from scratch. More specifically, the mechanical interlock between the springy elastomer and rigid polycarbonate skeleton. We took every tooth at the bonding point between the two materials and made them as large as we possibly could. Then, we added more teeth.
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Pictured: Polycarbonate teeth on the newest-gen Grip.
To jog your memory: this is how the teeth used to look...
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Pictured: Polycarbonate teeth on the first-gen Grip.
If time proves that these changes aren’t enough, our engineers still have a number of ideas on how to improve the bond between the elastomer and polycarbonate. Will we ever need to implement those ideas? Again - that’s a question only time can answer. Each change might be the silver bullet that puts this problem to bed for good... but there's only one way to find out: it involves real-world testing and, with each iteration, months of careful observation.
​

PART THREE

So, Where Are We Now?
Have the improvements we've made to the Grip case been successful? You bet.
For the sake of comparison: we began shipping iPhone 11 series Grips on September 30th, 2019. Within six months of that date, we had received 52 reports of structural failures - a big improvement over the early days, but still not good enough.
Fast forward two months. We began shipping Note 10 Plus Grip cases on November 21st, 2019. In the first six months of availability, we received exactly eight reports of Note 10 Plus Grips falling apart. Again, a major improvement over the iPhone series in the same stretch of time. If we'd launched the first Grip cases with a failure rate that low, we wouldn't be writing this post right now and you’d have nothing to read while pretending to do work.
How about the Galaxy S20 series, which began shipping on February 10th, 2020? They're the most recent and improved set of SKUs we’ve made to date, leveraging everything we've learned and making further improvements over the Note 10 Plus. No reports so far. Same goes for the iPhone SE and OnePlus 8 series - these SKUs share all the improvements we've made to the underlying design of the Grip case thus far.
Does that mean these numbers will hold forever? Who knows. That's the thing: every improvement we make, we need to wait several months to see how effective it's been. No amount of internal testing can replace the real-world data of shipping cases to hundreds of thousands of users across nearly 200 countries.
We could always just throw in the towel, make the entire case out of rigid plastic, and call it a solved issue... but that would be the easy way out. The Grip case and its unique design properties can't reach their full potential unless we make incremental improvements - then wait and see how they pan out in the real world.
All of which is to say: it's far too early to say the newest set of improvements have officially solved the problem. While the failure rate is still zero, we need to keep watching. We've made a ton of progress, but we're not going to rest until we've killed this issue for good - without sacrificing the unique properties that make the Grip case stand out in a sea of derivative hard plastic and TPU phone cases.
That's probably enough to inspire confidence in someone who's on the fence about buying an S20 Ultra Grip, an iPhone SE Grip, or any Grip we release in the future. But what if you're one of the people who bought an older Grip model?
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"I'm One Of The People Who Bought An Older Grip Model!"
We won't sugarcoat it. The failure rates for older Grip models is way higher than we deem acceptable. Why has it taken us this long to publicly address the issue, then?
Easy: it's not as widespread as you might think. Some humans reading this might be looking at their iPhone X Grip, purchased in 2019 and still intact, wondering what all the fuss is about. That's an important consideration: most people who have functioning, still-bonded Grip cases aren't posting on /dbrand about how unbroken it is. The people who've had issues around total product failure are in the minority.
We're not using the word "minority" as a get-out-of-jail-free card here. It's still a way larger number than we'd ever be comfortable with. We simply don't want our transparency and candor in writing this to be misinterpreted as an admission that every single Grip case we've made for older devices is going to fall apart. Statistically speaking, this is an issue for a minority of Grip owners.
Our philosophy at first was that, while it was unfortunate and frustrating that Grip cases were falling apart, dramatic PR action wasn't necessary. Instead, we resolved to:

1. Quietly and diligently work in the background to improve the underlying design of the Grip case.
2. Ship free replacements to anyone whose Grip case had failed.

To date, we've spent hundreds of thousands of dollars on shipping fees alone for replacement Grips. As you can imagine, that number gets a lot higher once you add in the cost of actually making the thing. We've been fine with writing these costs off as sort of an R&D expense, since every example of a deformed or de-bonded Grip provides invaluable data on how to improve the product.
Where our strategy backfired was in the narrative that began to take root as Grip cases continued to fall apart. Look at it this way: the failure rate of older Grip case SKUs is anywhere between 1% and 20%, depending on how early we released the SKU. Since the improvements we've already made to the underlying design were rolled out incrementally with each new phone release, that number has been on a steady downward trend.
For the purpose of this thought experiment, we'll go with the earliest, shittiest Grip cases - putting us at a long-term failure rate of 20%.
So, 20% of customers for this device have a Grip case fall apart at some point in the product's lifespan. Every single one of those people writes in to our Customer Experience team about the issue. They all receive a replacement, free of charge.
Since this replacement is identical to the first Grip case they'd received, it also has a 20% failure rate. We're now dealing with percentages of percentages. Stop panicking, we'll do the math for you: that means 4% of these hypothetical Grip owners will have a second Grip case fail on them in the long run.
Four percent is a lot better than twenty… but it's also a lot of people who've been burned twice. These people are going to be extra vocal about how shitty the Grip case is. To be fair, they've got every right.
So, we've got four groups of customers for this SKU:

• Group A: Has had two or more Grip cases fail (4%).
• Group B: Has had exactly one Grip case fail (16%).
• Group C: Bought a Grip which has not failed (80%).
• Group D: Has not purchased a Grip case (NA%).

Group A is livid about the repeated issues they've had - rightfully so.
Group B, having been burned before, reads about Group A's experience. They take it to mean their replacement will inevitably fail on them as well, and they'll one day get the dubious honor of joining Group A.
Group C, despite not having had any issues yet, reads the experiences of Groups A and B. Then, a significant portion of this group begins to operate under the assumption that it's only a matter of time before their Grip falls apart as well.
Group D reads all of the above and decides they don't have enough confidence in the Grip case to ever purchase one.
A narrative begins to form that this hypothetical failure rate is close to 100%. Worse yet: people with newer phones, unaware that each new iteration of the Grip case has a dramatically reduced failure rate over the last, start to assume their case also has a 100% failure rate. That's where our original strategy - the one where we quietly improved the product in the background while offering replacements for defective units - backfired on us.
This narrative only exists because we've continued to leverage existing stock with too high a failure rate, which, in hindsight, was like pouring gasoline on a gender reveal forest fire of disappointment and regret. This brings us to our next chapter.
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Mass Destruction
At this point, you're probably aware that a number of Grip SKUs for older phones have been listed as "Sold Out" on our website, and haven't been restocked since.
We stopped production on these cases because we knew they'd have all the same issues as the original production runs. See, it's not as simple as pushing a "make the Grip not fall apart" button at the factory - we'd need to redesign the case from scratch, implementing all of the design improvements we've made up to this point, then re-tool our existing machinery to produce this new version. We'll have more to say about re-tooling a bit later - for now, focus on the fact that some Grips have been listed as "Sold Out".
If someone's Grip case falls apart while listed as "Sold Out", we don't have any replacements to send them. Instead, dbrand's Customer Experience team has been issuing refunds wherever possible, and store credit otherwise. Just in case you're wondering what we mean by "where possible": PayPal doesn't allow refunds on transactions that are more than six months old. Store credit, on the other hand, can be offered indefinitely.
What we've come to realize is that we're never going to be able to escape this downward spiral until we rip the band-aid off and stop stocking these old, flawed SKUs.
Today, we're ripping the bandaid off. As you're reading this, we're disposing of all of our old stock. All of the flawed Grip SKUs are now listed as "Sold Out".
Head over to our Grip listing and take a look at what's available. Everything that you can currently buy is up to spec with the improvements we've made over the past year - meeting or exceeding the standard of quality set by the Galaxy S20 series, the iPhone SE, and the OnePlus 8 series. In some cases - take, for instance, the iPhone 11 series - this means we've already re-tooled our production lines to meet that quality benchmark.
If a Grip case is listed on "Backorder", it means we've begun the process of re-tooling the SKU to match the improved quality standard you've spent the last five hours reading about.
However, if a Grip case is now listed as "Sold Out", that means no more reshipments.
If you own a sold out Grip case that hasn't fallen apart yet: that's great! Don't assume that your Grip is doomed to fail just because we devoted 5661 words to explaining why it might fall apart. You've still got better odds than you would at a casino.
As always, if you run into any issues with your case, sold out or not, shoot an email to one of our Robots. They'll still take care of you - it just won't be with a replacement case… for now.
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Mass Production
Remember when we said we'd talk more about re-tooling a bit later? That's right now.
So, why are so many Grip models not being fixed? Why haven't we re-tooled these old SKUs with all of the quality improvements made to the case's build quality? It's a little complicated.
Taking the improvements we've made to the most recent suite of Grip models and retroactively applying those changes to older SKUs isn't a simple task - it would require us to throw out our existing production tools and create new ones, from scratch. Suffice it to say that doing so is a wildly expensive endeavor.
To recoup that cost, we'd need to produce more Grips than we're likely to ever sell for aging, irrelevant hardware. Let's use the Pixel 3 as an example.
If we replaced every single de-bonded Pixel 3 Grip, that would account for about 3% of the MOQ (Minimum Order Quantity) on a re-tooled Pixel 3 Grip case. Now we're sitting on 97% of that MOQ as overstock. Pixel 3 owners have had their phone for nearly two years now. If they want a phone case, they already have one. They're not looking for new Pixel 3 cases, they're getting ready to buy a new phone. Simply put, it’s no longer a viable market.
Now, say the Pixel 3 was a significantly more popular phone - enough that we'd be shipping out, say, 50% of the MOQ as replacements on day one. Now, that's a lot more tempting to us - we'd still lose boatloads of money, but at least it would go towards some consumer goodwill.
To figure out how much money we'd lose on re-tooling, we gave our bean-counting Robots a giant jar of beans and told them to get to work. They emerged three days later. When asked how many beans were in the jar, they gave us a blank stare. When asked if it was possible to re-tool any of our production lines for old Grip SKUs without losing obscene amounts of money, they said:
"Absolutely not."
Still, we're no strangers to throwing away obscene amounts of money to make the internet happy. Remember Amazon gift cards? Those were the days. The only question that remains is "How much money are we willing to set on fire?"
We can't tell you yet. Why? Because we're currently running a detailed cost-benefit analysis on the subject of re-tooling old production lines, on a SKU-by-SKU basis. That's business talk for "the bean-counting Robots have been given more beans to count."
The objective is to determine the viability of producing new-and-improved Grip stock for older phones: how many units would be tied up in replacements for that model, how many we could reasonably expect to sell to new customers, and how much overstock would be left from the MOQ.
From there, we can determine what the financial impact of re-tooling would be and make the final decision on how much cash we're dumping into the ocean somewhere off the coast of the Seychelles. We'll have our results by early next week.
These re-tooled models, if produced, would feature every improvement we’ve made thus far to the Grip case line, plus a few that have yet to be released. Remember how the S20s, the iPhone SE and the OnePlus 8s haven't had any reported failures yet? Picture that, but for the phone you've got.
If we go ahead with re-tooling production lines for your phone, a few things will happen:

1. The Grip case for your phone will go from "Sold Out" to "Backorder".
2. Our Customer Experience Robots will shift their communication strategy from "we no longer support your phone," to "we'll get you a replacement once we've got improved units in stock."

None of these things will happen until we've run the simulations on which phones are getting restocked. Why are we posting this today, then? We could have waited a week and had concrete answers to offer about the future of our out-of-stock Grip cases. Well…
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Take Our Survey
This is it: your chance to have some say in how much money we set on fire as a goodwill exercise for this whole R&D clusterfuck.
Those simulations we're running? They'll be great for telling us how much money we're going to lose on each Grip SKU, but it won't tell us anything about how much money our customers want us to lose on each Grip SKU.
To that end, we've prepared a survey for people who have purchased a Grip case. We'll be taking your feedback into consideration during our decision-making process.
We have only one request: don't be a jackass. Answer the questions honestly.
Click here to take the survey.
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In Closing...
We're sharing a special moment right now. We're all seeing a light at the end of the tunnel.
For us, that light is "we're almost done with a year-long R&D effort to stop the Grip case from falling apart."
For you, the light is "the end of a 5661-word marathon of a Reddit post."
We just want to take a minute to recognize that we couldn't have gotten this far without your collective support. At any point in the past year, we might have pulled the plug on the Grip project entirely if we'd reached a critical mass of negative sentiment from our customers. Instead, we've got an army of devotees who have no problem paying us for the privilege of being our guinea pigs.
Product development isn't a one-and-done process. It's easy to forget, but our skins weren't always to the world-class, record-setting, Michael-Jordan-in-his-prime standard you expect from us today. If you happen to have an iPhone 4 skin lying around, apply it and let us know how it goes. You'll immediately appreciate how many process improvements we've made. We weren’t born as the greatest skin manufacturer in history. We got there through a process of methodical improvement. Each jump in quality was driven by a bottomless well of user feedback, sourced from millions upon millions of customers. That, and the competition was comically inept.
It's the same story for the Grip case. Your continued support has enabled us to make huge strides in developing a product that's on the cusp of blowing everyone else out of the water. We're going to keep working until it gets there.
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TL;DR VERSION

Please note that by reading this tl;dr, you’re missing out on several outlandish metaphors, including classics such as:

• Plastic injection molding melted cheese into your face hole.
• What if Jesus and Donald Trump built a house?
• How to turn yourself from “rare to well done” and “solid to paste”.
• Pencil Perverts.

​
WHY DOES THE GRIP FALL APART?

• The Grip case is made from two materials: a polycarbonate skeleton and an elastomer frame.
• The elastomer frame provides the majority of the case's impact protection and grip, but is prone to deformation.
• We prevent deformation by bonding the material to a polycarbonate skeleton (i.e. the rigid back plate on the Grip case).
• The bond between the two materials was not as strong as we'd originally anticipated, causing the elastomer to de-bond from the polycarbonate skeleton and the case to sometimes fall apart.

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WHAT HAVE YOU DONE TO FIX IT?

• Through a series of design revisions, we've made countless improvements to promote a stronger bond between the two materials.
• These changes have incrementally reduced the failure rate of Grip cases. Our most recent SKUs are yielding extremely promising results.
• Each time we improve the Grip case, we need to play a months-long waiting game to observe the real-world effects.

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HOW ABOUT THE GRIPS YOU'VE ALREADY SOLD?

• Since we're using you as guinea pigs for the purposes of product development, we've been uncharacteristically generous with our warranty policy.
• However, that warranty policy only lasts as long as we have stock. Once we're out of Grips, we're out of replacements.
• We've finally reached the point where we need to rip off the bandaid and dispose of all of our Grip stock produced during 2019.
• If your Grip for any of these older phones falls apart, you can no longer get a replacement.
• You should still write in to our Customer Experience team if it happens to you - we'll work something out.
• On the bright side, our Grip SKUs from 2020 onwards have dramatically reduced, if not outright eliminated, the failure rate of previous models. We have no reported cases to date.
• It's not economically viable to re-tool production lines to apply our improved industrial designs to any of the Grip cases that are currently marked as "Sold Out".
• We're probably going to do it anyways.
• We're running the simulations right now to determine which older devices will be re-tooled.
• Take our survey to help determine which devices we'll be re-tooling.

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Superlines Casino Video Review

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The casino operator is known for offering a generous bonus and special promotions to all the newly registered players as well as the existing customers. If you are a new player, you can avail a Welcome Bonus of 400% up to €1000 on your first deposit. It means that if you have deposited €100 in your casino account, you can play with €500. On your 2nd and 3rd deposit, you can avail a bonus of 100% and 200% respectively.
All the bonuses are limited to one person, one computer and one banking detail. There is no exclusive bonus available and to claim the bonus, you must have a minimum deposit of €20 in your casino account. You will automatically receive the bonus amount in the welcome package on the first three deposits. You must use the registration code BBC avail all these bonus offers.
On the whole, the bonus terms and conditions are fair and reasonable. The welcome bonus is subject to 45 times wagering requirement before you can request a withdrawal. You must know that different games contribute a different percentage for the bonus wagering requirement ranging from 90-100 percent.
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Other Promotions

Not only does Superlines Casino offer a great welcome bonus, but there are also some weekly promotions you can take advantage. Like for instance, you can enjoy 100% bonus money on all deposits every Friday between 02.00 and 08.00 GMT. It is known as Happy Hour which is available once a week.
There is another nice promotion available called Payment Method Bonus where you can collect 15% extra money on your Welcome Bonus on selected payment methods. If you are a high roller, you can take advantage of the High Roller Welcome Bonus. You need to contact the customer care staff for more information.

VIP Program

Superlines Casinos offer VIP Program where you can reap more benefits as a loyal member. The more you play, better your rewards will be. As a player, you will start with the Bronze tier where you will get features like Welcome Package, Loyalty Promotions and Cash Points for every €10,000 you wager.
After that, you go into Silver, Gold and Platinum Tier where you will be eligible for more cash points and higher benefits like a dedicated account manager and monthly cashbacks. As a Platinum Member, you will be eligible for a Monthly Prize Draw. You don’t have to wager on the cashpoints.
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Casino Superlines Game Offer

At Superlines Casino, the assortment of table games is quite diverse. If you enjoy playing Roulette, you can check out some of the popular variants like Micro Roulette, Premium Roulette and Zero Spin Roulette.
If you are a fan of Blackjack, don’t forget to check out variants like Blackjack Switch and Blackjack Surrender. The casino operator also features video poker games like Magic Poker, Poker Dice, Poker Three, Casino Hold’em and Caribbean Poker.
As a player, you can enjoy a plethora of online slots powered by several software vendors in the iGaming industry. Some of the widely played game titles are Guns N’ Roses Slot, Wild Torso Slot, Viking Fire Slot and Gonzo’s Quest Slot.
At the moment, around 100 games are featured on the casino website. Since it is a new operator, you can expect the numbers to double shortly. All the slot games are known for its stunning graphics and fantastic sound quality. You can change the language of the slot games at any point in time.
All the casino games features at the Superlines Casino incorporates RNG or Random Number Generator. Hence fairness and randomness for the casino games are completely guaranteed. The casino operator is known for the most unpredictable RNG online due to extensive audits by game testing agencies.

Live Casino

Superlines Casino is also home to some of the best live games in the iGaming industry. If you are a Roulette aficionado, you can master the wheel with variants like European Roulette, GIB Roulette and Sizzling Hot Roulette. Also, if you love Blackjack and Baccarat, you can find several game variants suited to you taste while playing against the live dealers.
Superlines Casino is licensed and regulated by the Government of Curacao which means that you get access to the highest level of features in the iGaming industry. All the casino games are powered by reputed software giants like NetEnt, Elk Studio, NextGen Gaming, 1×2 Gaming among others.
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Mobile

The website of Superlines Casinos is clutter free with everything clear and within the view. The appealing colour palette with a sophisticated and stylized design creates an immediate impact on all customers. Here, you can find a plethora of games where you can either download it on your mobile via app or play it directly on the web browser. The casino tested by independent game testing agencies like TST and eCOGRA where all the games are free from malware.
The games can be downloaded on all popular smartphone models of iOS and Android. At the same time, the games are compatible with all the modern browsers like Google Chrome, Apple Safari and Mozilla Firefox. You can play the games on your smartphones or mobile devices even when you are travelling from any place in the world. You need to download the app on your device and get immediate access to a wide range of games offered by Superlines Casino.
When it comes to fairness, transparency and trust, you can entirely rely on Superlines Casino as the operator is fully committed to providing a fair gaming standard. The game software is meticulously maintained and tested by the gaming agencies from time to time with the highest industry standards.

Payment and Withdrawals at Superlines Casino

When it comes to banking options, you can rest assured that your valuable money and user credentials are safe with the casino operator. For making deposits, you can opt for various payment methods like payment cards, Zimpler, Trustly, GiroPay, Poli, Visa, Visa Electron, Paysafecard, MasterCard, Maestro and EcoPayz.
When it comes to withdrawals, the options are a little bit limited as you have to opt for services from Skrill, Wire Transfer, Visa, Visa Electron, Neteller, MasterCard and Maestro. All the payment method comes with fees and charges for processing the transaction. You must choose a payment method that does not charge a lot of money and settles your online transaction in the minimum possible time.
All the winning payouts are processed by the casino operator immediately, and you can expect the money to arrive in your bank account without any delay. Before processing the withdrawal request, you must submit a photo ID and utility bill.
The photo ID can be a valid National ID Card, Driving License or Passport. The utility bill can be either phone or electricity bill with your name and address mentioned. The bill should not be more than six months old.
If the documents are not received within five working days, the withdrawal request is declined, and the money is returned to the casino account. Superlines Casino verifies all the requested documents within 1-2 business days. For fast winning payouts, you are recommended to send an email to the customer support team with scanned copies of the documents mentioned above.
The minimum withdrawal amount is €100 per withdrawal with a maximum of €5000 in a given month. Any requests above these limits are automatically declined, and the funds are automatically returned to your casino balance.
All withdrawal requests are processed in 1-3 days after document verification. Once it is processed, you will receive the money based on different banking methods like:

• Payment Card: 1 business day
• Neteller: 1 business day
• Skrill: 1 business day
• Qiwi: 1 business day
• EcoPayz: 1 business day
• Wire Transfer: 5 business day

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Casino Superlines Customer Support

Although the casino has been in existence for around a year and a half, it is surprising to note that Superlines Casino offers 24/7 customer service to all its clients. Staff members can be contacted through various channels like email, live chat and telephone where all queries are resolved in 24-48 hours.
If you don’t want to wait for their reply and you are in a hurry, then you should check out the detailed FAQ section on the official website of the casino operator which we linked to in our online casino review. The dedicated section can help you get answers to some of the commonly asked questions related to casino games and online banking transactions.

Restricted Countries

Due to some legal and gambling restrictions, players residing in Afghanistan, Algeria, Albania, Angola, Cambodia, Guyana, Ecuador, Hong Kong, Iran, Indonesia, Israel, Kuwait, Myanmar, Lao, North Korea, Nicaragua, Namibia, Philippines, Papua New Guinea, Panama, Pakistan, Spain, Syria, Singapore, Sudan, South Korea, Taiwan, Uganda, United Kingdom, United States, Zimbabwe and Yemen are prohibited to register and play at Superlines Casino.
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Reliability and Security

The Superliners Casino implements 128 bit SSL or Secure Socket Layer technology to keep the transaction details of all the players safe and secure. At the same time, this sophisticated encryption technology eliminates all risks associated with online banking. The online gaming system is managed to highly professional standards to deliver secure service for all players.
Superlines Casino maintains full confidentiality over all information of players, and it is not shared outside the organisation. Upon registration, you are given a personal account holder and choose a proper username and password. It is your responsibility for keeping the information safe from any unauthorised access.
Complete privacy is provided to players while making online banking transactions for deposits and withdrawals. Authentic checks are carried out from time to time so that your personal and confidential details like bank account number, email address and contact number are not compromised.
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Summary

If you are searching for an ultimate online casino experience, it does not get anything better than Superlines Casino. It maintains an incredible real casino environment with staff members working round the clock to offer an immersive gaming experience to players. The casino uses some of the best gaming providers in the market for top quality games like online slots, table games, video poker etc.
All the casino games are available for free play where you get to understand the game before you start playing for real money. At the same time, the casino is licensed and regulated by Curacao which means that all games are fair and random.
Superlines Casino receives a big THUMBS UP from our team members at Top10-CasinoSites.Net, and we recommend this operator for all the newbie as well as experienced gamblers. We highly recommend checking out the list of restricted countries from the list above before playing. If you are eligible, you must register and start playing your favourite games either free or as a real money player.

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Casino Superlines Free Spins and Welcome Bonus
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Casino Superlines Review

Casino Superlines is a relatively new online casino, established in 2017. It is owned and operated by Equinox Dynamic N.V., a company registered in Curacao. Equinox Dynamic is also certified by the local gambling authorities to conduct gambling operations and carries a license from the government.
The Superlines brand is one of the main properties of the company and one of their more successful online casinos. Since it was released to the general public, Casino Superlines has only increased in popularity. This is due to the fact that it offers a solid gambling experience and is available to a wide player base. There are hundreds of slots and table games on offer, allowing anyone to have a good time. Moreover, the casino also provides players with worthwhile promotions and supports a large number of payment services, thereby making it easy for anyone to quickly come on board. In this review, we will take a look at the major aspects of Casino Superlines and provide you with our honest feedback.

Casino Superlines Promotions and Bonuses

The Welcome Package Casino Superlines will give you the opportunity to greatly increase your bankroll over the first few deposits. Your first deposit will be matched an amazing 400% up to €1,000. Effectively, you will have five times the deposit amount to play with. When you make your second deposit, the percentage match is humbler than the previous one but still pretty good. The second part of the offer involves a 100% match up to €1,000, while the third bonus is a 200% match up to €1,000. All in all, you can get up to €3,000 in bonus funds and that is absolutely great. Of course, you will need to deposit a minimum of €20 each time to get your bonus.
Additionally, there are certain rules that you have to follow if you want to get the most out of your bonus. For one, there is a wagering requirement that you have to fulfil before you are allowed to withdraw the funds which amounts to 45 times the value of the bonus. For the purposes of the wagering, your maximum bet will be limited to €5.00 at a time and exceeding this cap may result in the invalidation of the bonus. Moreover, the requirement can only be met while playing slots and scratchcards, with table games and other game types being excluded. Additionally, specific slot titles have reduced contributions while others are altogether excluded. As far as withdrawals are concerned, you can only cash in a sum resulting from your bonus that does not exceed 20x the original deposit amount.
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Casino Superlines Software Providers

One thing that many gamblers overlook when considering an online casino is where the games of the given casino come from. Software providers are an essential part of the online gambling industry, developing the games that we all love to play. However, there are many such companies out there, each offering specific titles. Casino Superlines has partnered up with some of the most respected software providers in the business and was able to acquire a substantial library of casino games. Among the list of software providers, we find large names such as NetEnt, NextGen Gaming, Betsoft, Play’n GO, 1×2 Games, Amaya, Thunderkick, Elk Studios and others.
Each of these software providers has a history of creating high-quality slots and table games, allowing customers to have a great time gambling on the Internet. Their names alone should speak volumes regarding the quality of their product and with hundreds of games to choose from, you will be able to play to your heart’s content.

Casino Superlines Banking

Managing your bankroll is an important skill for any gambler and you also need to be able to easily move funds between your personal balance and your casino account. At Casino Superlines, you will not be able to use physical cash and as a result, you will be required to utilize one of the many online payment solutions supported by the casino.
These are available in several different forms – credit cards, eWallets, online banking, prepaid solutions and mobile payments. Typically the minimum deposit, regardless of what method you use, begins at €20. The maximum limits, however, will vary depending on the service.
If you choose to make your deposit with a credit card, you will be able to use the three most popular brands out there – Visa, MasterCard and Maestro. Alternatively, you may also opt to use an eWallet service due to their many advantages. In such a case, you will be able to manage your bankroll with Skrill, Neteller, Qiwi Wallet, and Przelewy24. These allow for instant deposits and quick withdrawals, where supported. Moreover, they also allow you to maintain some degree of anonymity on the Internet.
As far as online banking services are concerned, Casino Superlines gives you a lot of options. More specifically, you will have at your disposal UseMyServices, EPS, PostePay, TrustPay, POLi, EasyEFT, Sofort, GiroPay, Interac Online, and Trustly. While these can make instant deposits, you need to consider that many are regional services and may not be available to you. Prepaid solutions are available in the form of ecoPayz and Paysafecard, whereas mobile payments can be made via Zimpler and Siru Mobile. Alternatively, you may also make a deposit in Bitcoin if you are a crypto enthusiast.
Withdrawals are available, though not via all the above-listed services. You will be able to cash in your balance with Neteller, Visa, Skrill, Qiwi Wallet and Bitcoin. If you made a deposit with a service that does not support withdrawals, the casino will be more than happy to send you your money via Bank Transfer. The processing times will vary significantly between the different withdrawal solutions. Credit card withdrawals can take several days to clear, whereas transactions issued to eWallets will process almost instantly once they are sent. The minimum withdrawal starts at €100 and the maximum goes up to €5,000 per month.
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Casino Superlines Mobile Features

Playing from a mobile device has become the norm for millions of gamblers from all over the globe and online casinos can scarcely afford to ignore this tendency. To this end, they offer fully-functioning mobile versions of their gambling services and Casino Superlines does the same. Should you wish to take your favorite slots and table games with you, the casino gives you the opportunity to play from anywhere that you like. The only requirement is a working smartphone or tablet and a stable Internet connection.
Accessing the mobile version is completely easy and you can do so on just about any device. All you need to do is load the casino website within your browser and continue as you would on a desktop computer. It is that simple. You will be able to navigate any section of the casino and still have the same features at your disposal, namely, promotions, customer support, banking options and the full extent of the gaming library. You will not be limited in any way should you choose to play from your mobile device. In fact, the mobile version also comes with some features to make your experience better on a small-screen device. You will notice that all the menus have been adjusted for better functionality from a smartphone while some games include different user interfaces for improved usability. All in all, the mobile casino does not lack any features and we are sure that you will have a great time.
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Casino Superlines Games

The games selection is the primary reason why you would want to join Casino Superlines. It comes with more than 600 unique titles and each gives you the opportunity to experience something new and exciting. These span multiple different game types, including but not limited to slots, roulette, blackjack, progressive jackpots, live dealer titles and others. There is always something new to play so you will be occupied for quite a long time if you choose to join Casino Superlines. Below, we will outline some of the more popular genres and also make mention of the worthwhile titles that you can play.

Slots

If you are into slots then Casino Superlines certainly has something for you. The majority of the gaming library consists of slot games and there are more than 500 unique titles for you to enjoy. They come in a variety of different forms – video slots, classic slots, with 20 paylines, with 25 paylines, with 40 lines, etc. Regardless of what your preference is, you will find it here without a doubt.
As for the specific titles that you can enjoy, there is a large variety of themes and aesthetics in the slots category. Classic-themed games are always popular with prominent examples including Sevens & Fruits, Fruity Wild, Golden 7 Fruits, and more. Alternatively, you can also have a lot of fun with the animal-themed titles as well. Particularly, Golden Mane, Nuts Commander, Safari Spin, and Birds being among the more interesting. Of course, we also recommend that you try out some of the games with the Asian culture theme, namely Dragon King, Xing Guardian, Dragon Lady, 12 Animals and others.
Slots inspired by mythology are always popular and for good reason. At Casino Superlines, you will be able to play Viking Gods: Thor and Loki, Medusa II, Thunder Zeus, Miss Midas, Zeus the Thunderer II and others. Crime is also a popular theme at Casino Superlines, with notable games like The Slotfather 2, Cosa Nostra, Yakuza, Art of the Heist and others. Of course, these are only a few examples of what awaits you at this online casino. There are hundreds of titles at your disposal and they are only a few clicks away.

Table Games

The table games selection is downright humble when compared to the slots one, yet still, there are some excellent titles awaiting you at Casino Superlines. These come in the form of blackjack, roulette and other table game types.
If roulette is your game of choice, you will have several titles to choose from. These include the classic variations – European and American Roulette – as well as some more interesting ones that put an additional twist on the original roulette formula. The second type can be played in the form of Zero Spin Roulette, Solen Prive Roulette, Micro Roulette, Premium Roulette and more. Regardless of what you choose to play, we are sure that you will have a great time with the available games. The betting limits are quite permissive across the board and you will be able to make good use of your bankroll.
Insofar as blackjack is concerned, there are a handful of variations that you can try your luck on. These are available in the form of American Blackjack, VIP Blackjack, and Classic Blackjack. The more intricate variations come in the form of Blackjack Switch, which allows you to exchange cards between two hands, and Blackjack Surrender where you can easily forfeit your hand and reclaim some of your original stake should things take a turn for the worst. Much like the roulette titles, the available blackjack games are also suitable for both high rollers and casual players on account of the wide betting limits.
Of course, you should also not ignore the casino poker offerings either. While not the most popular game type, casino poker can certainly deliver an excellent gambling experience. At Casino Superlines, you will have the opportunity to several variations of casino poker, namely, Caribbean Poker, Casino Hold’em Poker and Poker Three. If casino poker is not to your liking, then you can also consider Baccarat, Baccarat 777 or Keno.

Progressive Jackpots

If you are looking to one large lump sum all at once, then the only game type that can meet this expectation is the progressive jackpot genre. Featuring large prize pools, these games give you the opportunity to win a small fortune if your luck is good enough. They typically come in the form of slots and this is also the case at Casino Superlines. You will be able to try your luck on some highly entertaining games, such as Dark Harbour Jackpot, Magic Destiny, Fear the Zombies, The Giant, Lagertha, Sunset and more. Even if you do not win the jackpot during your first session, you can be sure that you will have a great time simply spinning the reels.

Live Casino

When it comes to online casino gaming you will rarely find a better experience than in the Live Casino section. Live dealer titles represent the best that the industry has to offer and each game allows you to experience a different classic game type. At Casino Superlines, you have the opportunity to try out some live dealer titles, hosted by professional dealers and offering the genuine land-based casino experience. More specifically, you will be able to play Baccarat, Casino Hold’em, European Roulette, and Blackjack. Usually, live dealer games have slightly higher minimums than the typical virtual title, however, this should not prevent casual players from participating in the fun.
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Casino Superlines Licensing and Regulations

Licensing is a major factor when it comes to choosing an online gambling website. There are only a few ways to determine the legitimacy of a given online casino and you want to make sure that any website you frequent is a legal and trustworthy operation. To this end, you wish to avoid casinos without licensing or from institutions with a bad reputation. Fortunately, Casino Superlines does not fall in either of those categories. The operator behind this casino is licensed by the Government of Curacao, one of the major regulators of online gambling websites outside of Europe. As a result of this, you can be sure that you will have a fair betting experience. In order to acquire this license, Casino Superlines has had to undergo strict audits of the RNG systems to make sure that everything is above board and that the results from games are truly random. With this in mind, you can be sure that when you play at Superlines you will be treated fairly and any winning or losing streak will be solely the product of chance.

Casino Superlines Customer Support

Something that you should take seriously is the customer support available at the casino. Depending on how long you play, there will come a time that you may need to contact customer service to resolve something or to simply ask a question. In such a scenario, you want to make sure that there will be someone on the other side who will take you seriously and provide genuine help.
At Casino Superlines, you will have several methods of contacting customer support. The live chat system is the best means at your disposal. It allows for instant communication in real time and is the most efficient way to reach the support staff. Alternatively, you may also opt-in for phone support. The casino maintains a direct line that you can call, available at +421 2330 560 65. Keep in mind that charges may apply depending on your carrier plan. Finally, if neither of those methods is suitable for you, consider contacting the casino by email. You can forward all of your messages to [[email protected]](mailto:[email protected]) and you expect a response within the next 24 hours.
Additionally, there is also a detailed FAQ section, where you will find the answers to the most commonly asked questions.
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